Frequently Asked Questions.

Let’s address your questions.

Questions related to SiteDetour capabilities
What are the 4 types of redirecting?

The four types of redirecting are:

  • 301 Redirect: This is a permanent redirect that informs search engines that a page or URL has permanently moved to a new location.
  • 302 Redirect: This is a temporary redirect that indicates a page or URL has temporarily moved to a different location.
  • 303 Redirect: This redirect is used to redirect a POST request to a different URL.
  • 307 Redirect: This is a temporary redirect similar to a 302 redirect but is specifically used for POST requests.

What are the examples of URL redirection?

A redirect is when the user visits a certain URL and then the URL is changed automatically to a completely different one.

This is how URL redirection looks at a glance: -> -> ->

What are the benefits of URL redirection?

Here are some benefits of using URL redirection:

Keeps overall website’s SEO health: Redirects help maintain the SEO value of an old URL when it's replaced or moved.

Improved user experience: Redirects guide users to the correct content, reducing frustration and improving usability.

Fixing broken links: Redirects can send visitors to alternative URLs when they encounter broken or deleted pages.

Consolidating website versions: Redirects can unify multiple versions of a website (www, non-www, HTTP, HTTPS) into a single preferred version.

What is the purpose of redirecting?

The purpose of redirecting is to send users and search engines from one URL to another. It is commonly used when a page or URL is permanently moved, temporarily unavailable, or when you want to consolidate content under a different URL.

What does it mean to redirect a URL?

Redirecting a URL means sending visitors and search engines to a different URL than the one they initially requested. It helps ensure that users are directed to the correct content, even if the URL structure or location has changed.

What redirect is best for SEO?

The best redirect for SEO is a 301 redirect. It signals to search engines that the page has permanently moved to a new location and transfers the majority of the SEO value and link juice to the new URL.

Can too many redirects hurt SEO?

Too many redirects can potentially hurt SEO. Search engines may interpret excessive redirects as a sign of poor website architecture or attempt to manipulate search rankings. It is recommended to keep the number of redirects to a minimum and use them judiciously.

Are redirect chains bad for SEO?

Redirect chains are generally considered bad for SEO. A redirect chain occurs when multiple redirects are chained together, leading to additional server requests and potentially slowing down page load times. It's best to minimize redirect chains for better user experience and SEO.

Do domain redirects hurt SEO?

Redirecting domains alone does not inherently hurt SEO. However, it's crucial to implement redirects correctly, maintain relevant content, and monitor for any issues that may arise during the redirection process.

Which redirection URL is best?

The best redirection URL depends on your specific needs. However, a 301 redirect is generally recommended for permanent moves or URL changes, while a 302 redirect is suitable for temporary redirections.

What type of redirect should I use?

The type of redirect you should use depends on the purpose and context. A 301 redirect is ideal for permanent moves, while a 302 or other redirect types are suitable for temporary changes or specific use cases like POST requests.

What is the difference between static and dynamic URL Redirect?

The difference between static and dynamic URL redirects lies in how the redirect is determined. A static URL redirect uses a fixed target URL defined in the redirect configuration. In contrast, a dynamic URL redirect involves processing the request and generating the target URL dynamically based on certain criteria or rules.

What is a URL redirect?

A URL redirect is a technique used to send users and search engines from one URL to another. It is commonly used to handle changes in website structure, domain names, or to redirect traffic to a preferred version of a URL.

How do you redirect a URL?

To redirect a URL, you can use server-side redirects or configure redirection rules. Server-side redirects involve modifying server configuration files (.htaccess for Apache servers) to define the redirect. Alternatively, you can use website plugins and content management systems (CMS) that offer built-in tools for URL redirection.

What is the difference between URL redirect and forwarding?

The difference between URL redirect and forwarding lies in the way the redirection is implemented. URL redirect instructs the browser or search engine to visit a different URL, while forwarding typically involves loading content from one URL onto another without explicitly instructing the browser to change the URL.

How do I know if a URL is redirecting?

You can determine if a URL is redirecting by entering the URL in a browser or using online redirect checking tools. These tools will show the series of HTTP responses and indicate whether a redirect is occurring. 

You can use the built-in feature of SiteDetour to track if URL is redirecting properly.

What causes URL redirection?

URL redirection can be caused by various factors, including:

  • changes in website structure or URL naming conventions 
  • domain name changes or website rebranding
  • migration to a new platform
  • temporary maintenance or server issues 
  • marketing campaigns or A/B testing with different landing pages.

What is a bad URL redirect?

A bad URL redirect typically refers to redirects that are misconfigured, excessive, or result in a poor user experience. Examples include redirect loops and chains, slow redirects, or redirects that lead to irrelevant content.

What happens when you redirect a domain?

When you redirect a domain, you are instructing the browser to automatically forward visitors from one domain to another. This is commonly done when changing the primary domain name or consolidating multiple domains under one.

Do I need SSL for a redirect?

While SSL (Secure Sockets Layer) is not strictly necessary for a redirect, it is generally recommended to use SSL for both the source and target URLs. SSL ensures secure communication between the user's browser and the website, enhancing privacy and trust.

Do redirects slow down a website?

Redirects themselves do not significantly impact website speed. However, excessive or poorly implemented redirects, such as redirect chains, can add additional server requests and potentially slow down page load times. It's important to optimize redirects for efficiency.

Should I redirect to www?

Whether you should redirect to "www" or not depends on your preference and the specific circumstances. Both options can work, but it's important to choose one consistently to avoid duplicate content issues and confusion for users and search engines.

Are your redirects secured via HTTPS?

All redirects are served via HTTP and HTTPS. SiteDetour leverages LetsEncrypt CA to programmatically acquire SSL certificates for your domains. Redirects are served over HTTP and HTTPS protocols to ensure all traffic reaches it's final destination.

How many requests per month are included?

SiteDetour believes in a fair and simple pricing model. We never meter or restrict the amount of traffic your redirects and QR codes generate.

What options can be configured on a redirect?

With a redirect, you can configure several options, including automatic SSL for secure HTTPS redirects, personalization tailored to specific audiences, real-time analytics to monitor performance, path-based redirection to establish URL path rules, and support for query parameters to enable targeted redirect. For any additional inquiries reach out to our Support.

How can I view traffic analytics on my hosted redirects and QR codes?

Easily access your account's comprehensive traffic analytics by logging in and navigating to the Analytics Dashboard for an overview. For detailed analytics on a specific redirect or QR code, simply select the desired redirect and click "View Realtime Analytics."

What is your uptime SLA?

We commit to a 99.95% uptime SLA. We leverage a state of the art, ultra-scalable hosting infrastructure built on AWS in order to deliver high availability and performance.

Are redirects on DNS zone apex records supported? (i.e. "naked domain")

Indeed! Use the DNS launch instructions provided in our app in order to point your domain's zone apex record to our server. We will handle it from there!

Questions related to payments or invoicing.
How does billing work?

Subscribers are billed on a monthly or annual basis, where the dollar amount billed is determined by the plan you are subscribed to.

Can I try SiteDetour for free?

Yes! We offer a 14 day free trial where you can configure up-to three hosted redirect with HTTPS support, three dynamic QR codes and three Personalization Audiences.

What happens when my free trial ends?

Upon expiration of your 2 week trial, your account will be temporarily disabled until a valid form of payment is provided. In the interim, any redirects that you have configured will serve an empty 404 response. Upon updating your billing information, your account will be immediately activated and functioning as expected.

How much does SiteDetour cost?

For pricing information, please refer to our pricing page

How do I cancel my account?

To cancel your account, please login and visit the billing dashboard. From there, you can cancel your subscription at any time, as well as remove your default method of payment. Upon disabling your account, your redirects and QR codes will no longer work (they will return a 404 status code). To reenable your account, simply re-subscribe to one of the plans.

What happens if my credit card on file cannot be charged?

We will attempt to charge your credit card on file up to 3 times. If we are unable to charge your account after 3 attempts, your account will be temporarily disabled. To reenable your account, simply visit our billing dashboard to update your billing information. From the billing dashboard, you will need to update the credit card number on file, as well as opt-in to a subscription plan.

Get Started With SiteDetour

Our team will happily walk you through our platform and pricing to find a solution that perfectly fits your agency’s unique needs. The best part? You can try SiteDetour and experience all its benefits absolutely free.