Frequently Asked Questions.

Let’s address your questions.

Questions related to SiteDetour capabilities
Are your redirects secured via HTTPS?

All redirects are served via HTTP and HTTPS. SiteDetour leverages LetsEncrypt CA to programmatically acquire SSL certificates for your domains. Redirects are served over HTTP and HTTPS protocols to ensure all traffic reaches it's final destination.

How many requests per month are included?

SiteDetour believes in a fair and simple pricing model. We never meter or restrict the amount of traffic your redirects and QR codes generate.

What options can be configured on a redirect?

With a redirect, you can configure several options, including automatic SSL for secure HTTPS redirects, personalization tailored to specific audiences, real-time analytics to monitor performance, path-based redirection to establish URL path rules, and support for query parameters to enable targeted redirect. For any additional inquiries reach out to our Support.

How can I view traffic analytics on my hosted redirects and QR codes?

Easily access your account's comprehensive traffic analytics by logging in and navigating to the Analytics Dashboard for an overview. For detailed analytics on a specific redirect or QR code, simply select the desired redirect and click "View Realtime Analytics."

What is your uptime SLA?

We commit to a 99.95% uptime SLA. We leverage a state of the art, ultra-scalable hosting infrastructure built on AWS in order to deliver high availability and performance.

Are redirects on DNS zone apex records supported? (i.e. "naked domain")

Indeed! Use the DNS launch instructions provided in our app in order to point your domain's zone apex record to our server. We will handle it from there!

Questions related to payments or invoicing.
How does billing work?

Subscribers are billed on a monthly or annual basis, where the dollar amount billed is determined by the plan you are subscribed to.

Can I try SiteDetour for free?

Yes! We offer a 14 day free trial where you can configure up-to three hosted redirect with HTTPS support, three dynamic QR codes and three Personalization Audiences.

What happens when my free trial ends?

Upon expiration of your 2 week trial, your account will be temporarily disabled until a valid form of payment is provided. In the interim, any redirects that you have configured will serve an empty 404 response. Upon updating your billing information, your account will be immediately activated and functioning as expected.

How much does SiteDetour cost?

For pricing information, please refer to our pricing page

How do I cancel my account?

To cancel your account, please login and visit the billing dashboard. From there, you can cancel your subscription at any time, as well as remove your default method of payment. Upon disabling your account, your redirects and QR codes will no longer work (they will return a 404 status code). To reenable your account, simply re-subscribe to one of the plans.

What happens if my credit card on file cannot be charged?

We will attempt to charge your credit card on file up to 3 times. If we are unable to charge your account after 3 attempts, your account will be temporarily disabled. To reenable your account, simply visit our billing dashboard to update your billing information. From the billing dashboard, you will need to update the credit card number on file, as well as opt-in to a subscription plan.

Get SiteDetour and save time.

Stop wasting your time and energy configuring, securing, and updating HTTP redirects. Sign up for our URL redirect service today and let us do the heavy lifting.